For Security You Can Depend On Since 1979

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Extended Service Plan

ESP

HPI’s Fixed Cost Repair & Maintenance Service

Extended Service Plan (ESP):

An ESP is only available for new systems installed by HPI if subscribed to at the time of installation. For a low monthly subscription cost, HPI fixes your repair costs for as long as you keep up the subscription. The ESP will assure that the system will be maintained in like new condition and kept up by eliminating the need to get approvals from management and the hesitation to call for chargeable service when a minor or major problem arises. Your investment stays up and running from day one.

ESP Includes repair or replacement of malfunctioning system parts including labor costs as described in Warranty Terms Section of the Install Agreement; also included are trip charges and parts shipping costs. HPI’s typical ESP is a normal business hours plan. Parts are covered at any time even if customer orders and pays the labor on an emergency overtime service at HPI’s prevailing rates. ESP’s that include after hours and lightning or battery replacements are also available on a system by system basis at additional costs.

Without an ESP subscription the typical security industry installation warranty is 90 days for on-site service on all Labor and parts and 12 months on new parts from the manufacturer. The ESP subscription is for an initial 36 month period then automatically renews bi-annually. It is Billed Quarterly in advance unless set-up for Monthly Auto-Pay.