For Security You Can Depend On Since 1979

800-229-6693

Service Request

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System Repair Service Request Form

Your Name (required)

Your Email (required)

Best Phone# to Reach you at (required)

Service Location (Name/Address)

Service Needed

Urgency

(For Emergency after hours Service, Call 800-229-6693 to assure message delivery)

Your Message (Nature of problem, Best day/time for service etc.)

  

Rates

Alarm, Video Security, Access Control and other Low Voltage Systems Repair Labor Rates are

  • $35 trip charge plus
  • $65/man hour for HPI Subscribers (Burg Alarm Monitoring, ESP, ReportStar, In-House Leases etc.). One (1) hour minimum.
  • Non-Subscriber Rate is $85/man hour.  One (1) hour minimum.
  • Commercial Fire Alarm Labor Rates are $95/man hour. One (1) hour minimum.
  • Remote-in Service by phone, IP Network or Cell Network for repairs, talk thru or computer programming changes have no trip charge and are charged in 15 minute increments of the normal on-site rates listed above.
  • Parts cost are additional as needed.
  • After weekday Hours rates are Time and a half after 5pm.
  • Emergency Service Overnight, Weekend or Holidays, dispatching a tech from his/her home is Double time doorstep to doorstep, no trip charge.