Contact us for
- New System Sales Quotes or estimates,
- Monitoring Call List or Data changes,
- Service take-overs
- add-on’s to existing systems
- monitoring hook-ups,
- parts orders
- Installation scheduling,
- Service Repairs,
- Technical help,
- User Manuals,
- Bookkeeping or
- Administrative requests
800-229-6693 by phone
The best way to contact us is still to just pick up the phone and call us. Our sales and service phones are answered by a person. 24 hours a day, 365 days a year our central station dispatchers are the trained security professionals that can help you immediately. But most importantly, our dispatchers log your call so it doesn’t get lost and routs it to the right person for proper handling. Emergency requests are put through to the tech, sales rep or bookkeeper on-call. Non-emergency requests are logged and text messaged out with emails to the department supervisor. You’ll get a call back when you request it so there is no waiting on hold.
Just remember one number 800-229-6693 from anywhere, but our local numbers still work too:re in the U.S.A. or use your local number to call us.
727-461-6693 in Pinellas County
813-855-5967 in Hillsborough County
727-376-5988 in Pasco County
or by email
But email works too if that’s more convenient for you. Just make sure that you ask for an acknowledgment that it was received as email can get lost and isn’t answered as quickly.
- New System Sales Quotes or estimates,
DataEntryCS@HPIsecurity.com for
- Monitoring Emergency Call List or Data changes
- Service take-overs
- add-on’s to existing systems
- monitoring hook-ups,
- parts orders
- Installation scheduling,
- Service Repairs,
- Technical help,
- User Manuals,
Bkkp@HPIsecurity.com Phone#813-307-9213 for
- Bookkeeping questions or changes to your billing instructions, copies of service tickets or invoices, installation certificates for your insurance company, subscription service end-of-term 30 Day Cancellation Notices, etc.
- Administrative requests, testimonials and endorsements, HPI employee compliments or complaints, EARLY subscription contract cancellation requests, etc.
