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HPI’s Repair & Maintenance Services

YOUR RESPONSIBILITY

You have certain responsibilities for your own safety & security that HPI can’t provide. No one but you can know when your alarm needs repair and no one else can authorize service and prevent false alarms. Here are some tips from HPI to help you make your security system more effective.

An alarm system is a complex combination of interconnected sensory devices and components that, like your car, requires periodic maintenance by you and repairs by professionals. With care, your system can last you 10+years but individual components will need replacement before then.

RECOMMENDATIONS

1. MANUALS:

Collect up the owner’s manual, the control box key, the master user code and the installer’s programming codes, the installation manuals, and wiring diagrams. Seal them in an envelope attached to the alarm control box. Someday you’ll need all this and it will save you a bundle if you’ve got it.

2. TRAINING:

You’ve been trained by your installer how to arm/disarm and cancel a false alarm with the central station. But what about your children, employees, friends or relatives with keys to the property, and cleaning personnel? You need to train them and provide passcodes for them with the central station.

3. OWNER TESTING:

Before testing notify the central station. Test everything after its first installed: Central station communications; all your doors & windows; sirens; motion detectors & interior traps; smoke/heat detectors; panic/duress/hold-up buttons; etc. Then monthly, test your central station communicator (Lightning can knock it out or telephone repairmen can disconnect it in error) and as much of the above as possible. Use your system daily and you’ll be more aware when something doesn’t work.

4. PROFESSIONAL INSPECTION:

Some things you won’t be able to check yourself or even know what to look for. An annual system inspection is recommended.

5. BATTERIES:

The master control’s back-up battery can last up to 3-5 years. Replace it every 3 years to be safe or earlier if the Master Controller indicates it is low. Most wireless systems will tell you if a wireless transmitter battery needs replacement. When one goes down it’s a good idea to change them all out. Alkaline batteries last about a year, lithium up to 5 years.

6. FALSE ALARM REPAIRS:

85% of false alarms are human error and retraining will solve those, but if you don’t know the cause of a false alarm call for a system check-up. Don’t just wait to see if it happens again. Be a good citizen and good neighbor.
Your Security is only as good as its weakest link.

7. YARD SIGNS & DECALS:

Warning decals are your first line of defense. A prowler may try a softer target if he thinks there’s a chance of detection. The Florida sun fades signs and old cracked decals tell a prowler you have an old, poorly maintained alarm. Police will also use the phone number on your decals to locate you through HPI in an emergency. Keep these signs and decals current.

8. UPGRADES:

Advances in technology have made alarm systems more reliable and easier to use. Upgrade for the changes in your lifestyle or property since you first purchased your alarm. Maybe you cut some corners and left off protection you need or can use now.

9. CENTRAL STATION INFO:

Remote monitoring of you alarm is the single most important component of your system. Monitoring assures that you get a response to your alarm, that it doesn’t get ignored. It assures that you get the correct response: police, fire, medical, repair service. And it assures that you get a timely response. But for monitoring to be effective you need to keep your emergency contact information current. Add your new cell phone to the call list; delete the neighbor that moved away.